FAQs

Our lottery is a weekly prize draw, drawn every Friday that helps to raise essential funds for our hospice charity. Each £2 ticket purchased increases your chance of winning our weekly prizes or our rollover prize.

First prize is £1,000 and second prize is £250. Our rollover prize starts at £250 and can grow up to a maximum of £5,000. The chance of winning either the first or second prize is typically 1 in 4,868. The chance of the rollover prize being selected as a winning entry each week is 10%, unless it reaches the maximum (£5,000) in which case it is 100%. 

You can buy tickets on the Play Now page of this website. The easiest way to ensure you’re entered into the draw each week is by setting up a Direct Debit lottery subscription, or you can buy tickets each week via debit card.  

Each week there is a £250 rollover jackpot. If not won, this will grow up to a maximum of £5,000, at which point it is guaranteed to be won! The chance of the rollover prize being selected as a winning entry each week is 10%, until it reaches the maximum prize fund of £5,000, in which case it is 100%. 

To encourage sensible gambling, Hospiscare reserves the right to restrict the number of entries a person or syndicate may hold to 20. 

Please check this page to see if you have won our lottery.

Prize cheques are sent automatically to lottery subscribers and to players who buy their tickets from this website. If you purchased a one-off ticket in person from one of our Hospiscare shops or buildings, please check the results page to claim a prize.

Prizes must be claimed within six months of the draw date. Cheques issued for all prizes must be cashed within six months and cannot be reissued.

Yes, every £2 entry has an equal chance of winning, and the winning numbers are drawn at random using an approved Random Number Generator.

Please email the team on lottery@hospiscare.co.uk

Gift aid can’t be applied to lottery tickets, but it can be applied to any additional donations you may make to our charity.

For an overview of our lottery team, including our street, event and face-to-face fundraisers, visit our team page

Players must be aged 18 or over and be a resident of the UK. For full terms and conditions, please click here.

We’re required by law to verify the age of our lottery players. We do this via a specialist third party age verification tool.

To renew your subscription, please click here.

While we’d love for you to play our lottery for evermore, we know that things can change. If you would like to cancel your Hospiscare lottery subscription, please fill out our contact form or email us at lottery@hospiscare.co.uk. Should you change your mind, you can always come back to play at any time by getting in touch with us.

To change your method of payment to direct debit, please visit this page.

We’re committed to ensuring that our lottery and raffles are a fun way for you to support Hospiscare, and that they never have a detrimental effect. We work with GambleAware to ensure you can play safely and anyone can access to advice and support if needed. For further information see our responsible gambling page, visit www.gambleaware.org or call 0808 8020 133.  

Our lottery is licensed by the Gambling Commission to operate a large society lottery under the 2005 Gambling Act (licence no. 5120). Our responsible person for the lottery is Karen Turner, Individual Giving Manager. Hospiscare is also a member of the Hospice Lotteries Association and the Fundraising Regulator.  

Self-exclusion is a process where you ask Hospiscare to exclude you from being able to purchase lottery entries from any Hospiscare outlet for a minimum period of 6 months. During this time, we will not send you any lottery marketing material and you won’t be permitted to purchase a lottery entry from us. Once you self-exclude, this process can’t be reversed. After the exclusion period expires, you can contact us to inform us if you do not want the exclusion to continue. We will then give you a 24-hour cooling off period, in case you change your mind and decide to keep the exclusion in place. To self-exclude from the Hospiscare lottery, please complete this form.

If you have any concerns, please email lottery@hospiscare.co.uk.